Terms & Conditions

ITSM Service Excellence Ltd (“the company,” ” ITSM Excel,” “we,” “us,” and “our”) operates www.itsmexcel.co.uk. Prospective clients are advised to read our Terms and Conditions before making any purchases.

Definitions:

• “Company,” “ITSM Service Excellence,” “We,” “Us,” “Our”: Refers to ITSM Service Excellence Ltd, with registered office at Suite 9, Cranbrook House, 61 Cranbrook Road, Ilford IG1 4PG.
• “Client,” “You,” “Your”: Refers to individuals purchasing training from ITSM Service Excellence.
• “Booker”: Refers to the person making a booking on behalf of a client.
• “The Website”: Refers to www.itsmexcel.co.uk.
• “Terms and Conditions”: Refers to the terms of usage and conditions for purchases and website utilization.
• “Working Days” – this refers to days between Monday and Friday, excluding Public Holidays.

Prices:

• Prices are valid for 10 days from the date of quotation and are subject to change.
• Published prices exclude VAT. Clients and companies must pay applicable VAT on services.
• Prices do not include travel, accommodation, or any other expenses.
• VAT is payable regardless of the Client’s country of origin.
• Training event prices are advisory and subject to change.

Payments:

• Course fees, including VAT, are payable in full upon receipt of the invoice.
• Late payment may incur an 8% charge over the Bank of England base rate.
• Payments can be made by major credit and debit cards. American Express cards might incur a small surcharge.
• All administration fees for cancellations are payable immediately.
• Payments must be received before an examination is issued.

Cancellations:

• ITSM Service Excellence may cancel or reschedule a training event due to unforeseen circumstances like low attendance and trainer’s health illness.
• Client cancellations are subject to varying fees based on the below table.

Refunds:

• Refunds may take up to 15 working days to process and will be issued through the original payment method.
• Course examination vouchers are non-refundable.

Changes to Courses:

• ITSM Service Excellence may change or reschedule courses due to unforeseen circumstances.
• Course timetables are advisory and subject to change.

Course Materials:

• ITSM Service Excellence will replace courseware in case of delay beyond their control.

Non-Attendance:

• Non-attendance without notice will be considered a cancellation, and payment is due in full.

Course Suitability:

• It is the booker’s responsibility to ensure the course booked is suitable for the clients attending.

Admission:

• ITSM Service Excellence reserves the right to refuse admission to unsuitable candidates.

Booking on behalf of the Client:

• The booker must inform clients of all relevant information, including joining instructions and course updates.

Onsite Training on a Client Specified Site:

• The Client is responsible for providing suitable facilities for onsite training.

Onsite and Trainer Expenses:

• Trainer expenses for private courses will be charged as agreed.
• A fixed rate will be applied for training expenses.

E-Learning, Online Learning:

• Course enrolment, fees, and log-in credentials are non-transferable and non-refundable.
• Access to e-learning products is granted for a 90-day period.

Copyrights:

• All course materials are the intellectual property of ITSM Service Excellence.
• Reproduction or dissemination of course materials is prohibited.

Intellectual Property:

• ITSM Service Excellence’s name, logo, and content are protected by intellectual property rights.
• Unauthorized use is prohibited.

Warranty & Liability:

• ITSM Service Excellence’s liability is limited to a claim for damages.

Personal Belongings:

• ITSM Service Excellence is not responsible for clients’ personal belongings during training.

Non-Solicitation:

• The Client agrees not to employ or solicit ITSM Service Excellence’s employees.

Assignments:

• ITSM Service Excellence may assign its interests in the agreement.

Deviation:

• No deviation from these terms is allowed without written permission from ITSM Service Excellence.

Force Majeure:

• ITSM Service Excellence is not liable for circumstances beyond its reasonable control.

These are the concise Terms and Conditions for ITSM Service Excellence’s services.